FAQ
How do I place an order?
Choose your products at ivorenay.com and add them to your cart. Proceed to checkout, enter your contact and shipping details, select an available payment method, and apply any valid discount code. Review your details before completing payment. An order confirmation email will follow your successful purchase.
What if an item is incorrect, damaged, or missing?
Email service@ivorenay.com as soon as possible with your order number, details of the issue, and photos where applicable. Our team will review the information and assist with an appropriate solution.
Will I receive an order confirmation?
Your confirmation is sent to the email address entered at checkout. Check your spam, junk, or promotions folders if it is not in your inbox. Contact us if you still cannot find it.
Can I modify my order after placing it?
If you need to update your order information, please contact us as soon as possible.
Order changes can only be requested before the order enters the processing stage.
Once an order has been processed or prepared for shipment, modifications may no longer be possible.
How do I manage my shopping cart?
Before checkout, open your cart to review your products, change quantities, or remove unwanted items. You can add more products from their product pages.
Which browsers are recommended?
Use an updated version of Google Chrome, Safari, Firefox, or Microsoft Edge. Older versions may not support every website function.
What payment methods are available?
Refer to the options displayed at checkout for your purchase.
How does PayPal checkout work?
If PayPal is available, select it at checkout and follow its instructions to sign in, review, and confirm your payment, then return to the store.
How do I use a discount code?
Enter and apply your valid code at checkout. Check that the discount appears before paying.
How do returns or exchanges work?
For information about returns, exchanges, and refund procedures, please review our Return & Refund Policy.
How do I start a return?
Before returning any product, please contact our customer support team first.
Our team will provide the necessary return instructions and further assistance.
Please do not send items back before receiving return instructions.
Can I cancel my order?
Cancellation requests may be submitted before your order enters the processing stage.
Once an order has entered fulfillment or shipping preparation, cancellation may no longer be available.
To request a cancellation, please contact us as soon as possible.
Where can I ask about payment security?
Contact service@ivorenay.com with questions. Do not email full card details or account passwords.
How is my personal information used?
Your personal information may be collected and used for legitimate business purposes, including:
Processing and fulfilling orders;
Providing customer support;
Managing website services;
Complying with applicable legal requirements.
For more details, please review our Privacy Policy.
Contact Information
Brand: Ivorenay
Company: Guangxi Yunzu Technology Co., Ltd.
Email: service@ivorenay.com
Phone: 00852-3110452
Business Address: Room 903, Building 2, Wanxiangcheng Residential Quarter, North Side of Erhuan South Road, Yuchai Industrial Park, Yuzhou District, Yulin City, Guangxi Zhuang Autonomous Region, China